BPO SERVICES

IBN serves its client throughout the world with excellent Business Process Outsourcing and back office data services where we provide virtual workforce solutions to them. Data Services is one of our key focus as we know it’s quite difficult for companies to get a dedicated resource for their data services which are one time. Some of the services that IBN offers are Transaction Processing, Web Research, Online & Offline Database Generation, Business Processing, Digitization of paper documents, Data Entry, etc.

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Industry Services

Insurance

  • Data Management
  • Premium Calculation and Quotes preparation
  • Customer Support/ Cross and Up-Selling
  • Premium Collection and Reconciliation
  • Claims Processing and Support
  • Settlement Payments

Human Resource

  • Candidate/Client database Updation
  • CV formatting & screening
  • Website data mining
  • Name sourcing
  • Payroll Outsourcing

Travel

  • Fare Filing & Loading
  • Sales and Reservation
  • PNR Servicing
  • Loyalty Program Management
  • Customer Support and Relation
  • Fraud Prevention and Control
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Quick Connect With Us






Tech Support Services

IBN extensive experience and expertise is voice services will fulfill all your call center requirements. It helps you to achieve the maximum results. Our experience in Inbound and Outbound includes:

  • Proactive, automated network monitoring
  • Timely, expert response to problems
  • Cost-effective support escalation when required
  • Remote network support to cut costs and resolve problems quickly
  • Help Desk Call Center for expert phone support
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Voice Services

IBN extensive experience and expertise is voice services will fulfill all your call center requirements. It helps you to achieve the maximum results. Our experience in Inbound and Outbound includes:

Inbound Voice Services

  • Answering Service
  • Customer Service
  • Help Desk / Technical Support Services
  • Inquiry Handling
  • Interactive Voice Response (IVRS)
  • Inbound Sales
  • Order Taking

Outbound Voice Service

  • Appointment Setting
  • Telemarketing Services
  • Market Research & Survey
  • Follow-up and Collections
  • Lead Generation
  • Voice Broadcast
  • Telephonic Auditing

Testimonials

“We are now entering the fourth year of our relationship with IBN.
This has been a hugely rewarding and valuable transaction for us with IBN as they are now responsible for the maintenance of data covering over 70% of the funds.”

DAVID BARBER
DAVID BARBER

“Client is engaged in advising fund of Hedge Funds and providing technology facilitating the mangement of investment portfolios.”
“After months of researching 100’s of companies, visiting their offices, and extensive reference checks, we are extremely happy with our decision to select IBN. They have exceeded our expectations with consistent levels of specialized knowledge, quality, speed, and professionalism.”

FUND OF FUNDS
FUND OF FUNDS, ~$2B AUM

“IBN financial support is a top-class accounting services outsourcer. They act with speed in getting work done, and mobilizing additional resources as needed. Their greatest strength is pro-active communication with clients. I consider IBN a strong partner.

 

SALMAN GHANI
SALMAN GHANI

“After approaching IBN with a complex and bespoke requirement, I’ve been impressed with the professionalim and knowledge of Rajat, my technical contact and other

DANIEL SCOTT
DANIEL SCOTT